Please follow the following escalation procedures for support requests:
PRESALES QUERIES:
1 VISIT FORUM FOR ANSWERS
2 CHECK THE HSPHERE CONTROL PANEL DEMO
3 SUBMIT THE QUERY FORM OR USE LIVE CHAT SYSTEM
4 CONTACT SALES BY PHONE IF YOU HAVE ANY UNANSWERED QUESTIONS
EXISTING CUSTOMERS:
1 CHECK HSPHERE USER GUIDE
2 FIND YOUR ANSWERS IN THE KNOWLEDGE BASE AVAILABLE IN THE CONTROL PANEL
3 SUBMIT A SUPPORT TICKET THROUGH THE CONTROL PANEL FOR TECH AND BILLING ISSUES
4 USE THE LIVE CHAT SYSTEM
5 CONTACT TECH SUPPORT BY PHONE FOR URGENT HELP
Thank you for your understanding
